Shipping + Returns
The buyer assumes all responsibility for shipping costs + fees, including shipping insurance and signature if requested. We ship via USPS and UPS. Orders take 5-7 business days to process.
We ship internationally! Orders are shipped via the least expensive method in order to save you costs, unless specified otherwise. Please note that you, the international buyer, are responsible for all customs fees and expenses (if any). Unadulterated Candles is not financially responsible for paying such fees. International orders can take anywhere from 7 - 28+ days to arrive once shipped. Please check given tracking information should you have any questions.
Please be sure to triple check your address as Unadulterated Candles is not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender", Unadulterated Candles is not responsible for any shipping charges or fees. We're happy to ship your package back to a different address, but you will be asked to cover shipping costs for reshipment.
Please be aware that Unadulterated Candles is not responsible for delayed transit times once your order is dropped off at the shipping carriers' location. We have no control over transit times once packages are given to the mail carrier. Should your package become delayed or lost, a claim will need to be filed with the shipping carrier.
Currently, we accept all major credit cards! We do not accept payment after shipment, mailed checks or cash.
WE ARE NOT CURRENTLY ACCEPTING ANY RETURNS OR EXCHANGES.
We are not offering returns at this time, but we do want you to love your purchase! If there is an issue with your order or product, please email us within 48 hours of receiving your order: firstname.lastname@example.org.
If a return is accepted: All shipping and handling charges are the responsibility of the customer. Please keep the tracking information until your return has been processed. Any packages sent back to Unadulterated Candles, without direct contact from us stating to return the item(s), will not be accepted and the package will be returned to sender.
We do not assume responsibility for packages containing returns that are lost in transit or packaged poorly. We do not reimburse return shipping costs. We do not replace orders that are shipped with no tracking information.
Your order is adequately packaged with the shipping journey [and sustainability] in mind! While we do take care when packaging your order, damages can happen. If your order arrives in an unusable state, please contact us at email@example.com with a photo of the damaged product and shipping box (if applicable) within 48 hours of receiving. A damage claim will be filed with the shipping carrier and we will work together to find a solution to your damaged product .